Reposted from Cyberheist News
A number of people using Dell PCs have been contacted by scammers claiming to be Dell Tech Support who actually had specific data that only Dell could have had. We’re talking the customer service tag number, a support number printed on a sticker on every Dell computer. I have used Dell machines for 20 years and am very familiar with that sticker.
This is a variant on the Microsoft tech support scam where they call PC users and claim they have detected a problem with the person’s computer and need to fix it. End-users gullible enough to give access to their workstations (usually via remote software), are billed hundreds of dollars on their credit card but the scammers of course don’t fix anything — and in some cases their PCs are infected with ransomware until they pay up.
Last week, there was a story where a man said he called Dell about a problem with his optical drive, and soon after he got a call from a scammer who knew about his specific problem and had his service tag number and other customer information.
In October the company posted a warning about this type of telephone scam on its website, but it doesn’t mention a service tag number hack. Dell does not seem to know what exactly is going on and is investigating. To me it seems that one or more of their servers have been compromised and support data has been infiltrated and used by scammers. Dell needs to fix the leak.
In the meantime I suggest you send this to your employees, friends and family:
“There is a new tech support scam doing the rounds. This time it is cyber criminals with foreign accents calling you, claiming they are from Dell and they even have the correct service tag of your Dell PC. They will try to manipulate you into giving them access to your computer so that they can “fix the problem” and charge your credit card or worse, infect your computer with ransomware.